GENERAL TERMS AND CONDITIONS OF SALE FOR CONGRESS PARTICIPANTS

Valid from December 18, 2024

Please read below the information about conditions of participation:

• Speaker: to register as a speaker, your name must appear in the CIM2025 conference program. Co-authors cannot register as a speaker.
• PhD student / Academic: a proof or university card will be requested when registering. The Gala Event is not included.
• CFM members: you can enjoy -15% discount on all listed prices. Your organisation must be a member of the Collège Français de Métrologie in 2024 and/or 2025. A discount code will be provided to has been provided November and as soon as your organisation renews its membership in 2025.
• 2-day ticket: participants can choose any two days of the event.

The conference registration fee includes access to all sessions on the days you have selected. Rates cannot be divided into full or half-day options.
Included in your registration are the Gala Event, Welcome Aperitif, as well as morning and afternoon coffee breaks. The Gala Event is not included for PhD Student / Academic tickets.
For participants attending on Wednesday March 12, and Thursday March 13, lunch at the restaurant is included. Those attending the workshop on Tuesday March 11, will also have access to the restaurant (limited seats).

1. PURPOSE OF GENERAL TERMS AND CONDITIONS OF SALE

The purpose of these general terms and conditions of sale is to set forth the contractual relationship between the Organizer, and the Customer who purchases the services (as specified under article 2 of the GTC) via the Website. The Customer declares that he/she has familiarised him/herself with and accepts the rights and obligations of the GTC.

As such the Customer acknowledges that his/her essential obligations in respect of the GTC are as follows:

(i) to provide all the information and/or details and/or take all steps necessary for the delivery of the Services (as specified under article 2 of the GTC) by the Organiser,

(ii) to pay the price of the Services (as specified under article 2 of the GTC) in full

For its part, the Organiser acknowledges that its essential obligation is to deliver the Services (as specified under article 2 of the GTC) within the agreed timeframe.

2. DEFINITIONS

"Customer" means the natural or legal person placing an order for Services via the Website;

"Event" means the event "CIM 2025 - Congrès International de Métrologie" organized by the Organizer from 11 to 14 march 2025, at Eurexpo Lyon.

"GTC" means these general terms and conditions of sales;

"Organiser" means the company organising the Event, namely [CFM - Collège Français de Métrologie] the company GL Events Exhibitions Operations, a Société anonyme (public limited company) with share capital of 14,405,912 euros, listed in the Trade & Companies Register of Lyon under number 380 552 976, headquartered at 59 Quai Rambaud – 69002 Lyon / the company GL events Exhibitions Industrie, a société par actions simplifiée (simplified public limited company) with share capital of 79,486,000 euros, listed in the Trade & Companies Register of Agen under number 879 104 248, headquartered 114 rue de Calonges, 47440 Casseneuil;

"Services" means the services offered for sale by the Organizer via the Website. The Services offered include but are not limited to entrance tickets, rights of access, pass to access the Event (hereafter "Ticket(s)".

"Website" refers to the Organiser's Website(s) or mobile application(s) on which the Services relating to the Event are offered for sale: https://www.cim-metrology.org/en/.

3. ENFORCEABILITY OF THE GTC

Any order for Services placed by the Customer via the Website implies the Customer's acceptance, without reservation, of the GTC, with which the Customer acknowledges having fully familiarised him/herself and having approved all the terms and conditions. The Customer acknowledges that he/she has familiarised him/herself with and accepted the provisions of the GTC prior to placing his/her order by clicking on the appropriate box containing a statement such as "I accept the general terms and conditions of sales". The Customer hereby declares that he/she accepts them without reservation. Unless otherwise stipulated, the GTC takes precedence over any other clause or stipulation mentioned in the orders, correspondence or any other document exchanged between the Organiser and the Customer. The Organiser may need to adapt or amend the GTC. These changes are immediately brought to the attention of the Customer by an update on the Website.

4. PLACING OF ORDERS

4.1 ORDERING ON THE WEBSITE: To place an order, the Customer goes on to the Organiser's Website and selects the Services that he/she wishes to order. The order will only be accepted on receipt of full payment either made by bank card either by any other proposed means of payment (wire transfer,…).

The Organiser reserves the right:

• to refuse a registration in order to comply with the aims and positioning of the Event
• to refuse access in the event of non-payment on the opening day of the Event.

4.2 CUSTOMER IDENTIFICATION: The Customer must fill in the fields provided precisely when placing his/her order. The Customer undertakes to inform the Organiser of any changes to his/her identification details. Under no circumstances may the Organiser be held liable for not or poorly fulfilling the order as a result of the Customer providing false, inaccurate, or incomplete information.

4.3 DESCRIPTION AND AVAILABILITY OF THE PRODUCTS AND SERVICES:

The services provided on the Website are subject to availability of stock and the dates when they are provided for sale. If a Service is unavailable after the order has been placed, the Customer will be informed by email of the cancellation or partial delivery of his/her order. The Organiser undertakes to inform the Customer of any unavailability within forty-eight (48) hours of receiving the order. In the event of unavailability and/or cancellation of the order, the Organiser undertakes not to debit the Customer for the amount of the Services concerned. Should this amount have already been paid or deducted, the Organiser undertakes to reimburse the Customer, by an identical means of payment or any other suitable means which is sent to the name and billing address provided by the Customer, within a maximum of fourteen (14) days from the notification of unavailability of the Services.

4.4 RIGHT OF WITHDRAWAL (FOR CONSUMER CUSTOMERS)

The Customer is hereby informed that no right of withdrawal is applicable to the purchase of Tickets in accordance with the provisions of article L221-28 of the French Consumer Code.

5. PRICES AND PAYMENT TERMS

5.1 PRICE

The prices of the Services mentioned on the Website are expressed in euros or any applicable currency, inclusive of VAT. The currency is indicated on the Website at the same time as the prices. The Services will be invoiced on the basis of the rates in force when the order was registered, as presented on the Website.

5.2 TERMS OF PAYMENT

Bank card payment (VISA, MASTER CARD, AMERICAN EXPRESS) is a method of payment accepted by the Organizer. In this case, the Customer will be charged in his local currency, according to the bank exchange rate applicable when the transaction is completed. The Website uses secure payment technologies (Secure Socket Layer – SSL) to protect the confidentiality and integrity of his bank details during transactions. Transactions are completed by a bank.

The Customer's bank account will be debited immediately following approval of the online payment made on the Website, on the order date. The order will be deemed effective following approval by the relevant bank payment centres of the effective payment. If a payment is rejected by a bank payment centre, the order will be automatically cancelled.

5.3 ACCEPTANCE OF PAYMENT AND CONFIRMATION OF THE ORDER

All the information communicated by the Customer during the placing of the order is binding on the Customer. The Organizer cannot be held responsible for consequences that result from errors due to the incorrect entry of data by the Customer. After approval of the order, the Customer will receive an order confirmation by email, automatically sent to the Customer's email address, containing: a link for downloading his Ticket or an indication of how to obtain the Ticket, a link to his invoice or an indication of how to obtain the invoice, irrespective of the means of payment used, as well as a link to the accepted GTC before payment.

The order placed will be considered firm and definitive from the moment confirmation of payment of the order has been received from the authorised payment centre. Should payment for an order be refused by the authorised payment centre, the order will be automatically cancelled. The Customer will be informed as soon as possible if the Organizer finds themselves unable to fulfil the order. In addition, the Organizer reserves the right to cancel the order of a Customer with whom there is a dispute.

6. RECEPTION OF SERVICES ORDERED

Orders for Tickets are only confirmed by email. Depending on the Event, either a link to the Customer's Ticket is sent to his email address and the Ticket must be downloaded onto his mobile phone, or printed if he Is unable to present a mobile phone on the day of the Event or he receives a link so that the Ticket can be presented in the Event's mobile application.  The Ticket must be presented at the entrance in order to access the Event. If, during his visit to the Event, the Customer is unable to download the Ticket, cannot present Its mobile telephone or has forgotten to print the Ticket, he must go to a help desk to have the Ticket printed by the Organizer's teams. He will then be able to enter the Event. It will not be possible to enter the Event without presenting the Ticket, either on a mobile phone or printed onto paper. Printed Tickets are only valid if they are printed onto paper that Is blank on both sides, without altering the printing size, in portrait format (A4 vertical) using a laser or inkjet printer. Furthermore, good print quality Is essential. In the event of an incident or poor print quality, the Customer must reprint his Ticket(s) or will be refused access to the Event.

7. CONDITIONS OF USE OF THE TICKET

7.1 Access to the Event

To use the Ticket and access the Event, the Customer must present his Ticket downloaded onto his mobile phone, or where this is not possible, print it out according to the conditions set out in Article 6 of the GTC. Each Ticket ordered can only presented by one single holder (with the possibility for some Event of multiple entrances and exits during the day, for each holder). The Organizer can refuse access to the Event if it observes that a single Ticket has been used many times and that the holder of a Ticket has already been granted access to the Event. For some events, the Ticket is only valid on the date, time and place set out in the Ticket description. Furthermore, the Customer is advised to carry a valid official identity document bearing a recent photograph as well as any proof of status to take part in the Event, to be presented at the various checkpoints. The Organizer reserves the right to refuse the Customer access to the show if this is not respected.

7.2 Prohibitions, restrictions of access, exclusion from the Event

It is strictly forbidden to reproduce, duplicate or counterfeit a Ticket in any way whatsoever. It is also strictly forbidden, without prior and express approval from the Organizer to sell, transfer or offer for sale or transfer (notably on websites) in any form whatsoever, alone or with associated services, for free or for payment, one or many Ticket(s) acquired by the Customer, whether this acquisition was at no cost or via payment.

All Customers attending the Event undertake to maintain polite and respectful behaviour. The Organizer reserves the possibility at any time to exclude from the Event any holder of a Ticket, without refund or compensation of any form whatsoever, should they display behaviour or cause any incident that could affect the smooth running of the Event, or the health, tranquillity and safety of other people present. It Is stated that Customers are subject to any possible particular conditions imposed by the Organizer and/or other companies operating the reception areas of the Event (internal regulations, codes of conduct,…).

8. CANCELLATION - POSTPONEMENT - FORCE MAJEURE

The Ticket(s) supplied by the Organizer in response to an order by the Customer cannot be exchanged or refunded except where the Organizer cancels the Event. Should the Organizer cancel the Event, Customers may request the refund of the Ticket(s). Should the Event be postponed, the Ticket(s) remain valid for the new Event dates; however, Customers who are not available on the new Event dates may request a refund of their Ticket(s).

Any Customer who is refused access to the Event for failure to respect the GTC, the behaviour rules imposed by the Organizer and/or the company operating the Event site, and more generally the French regulations in force will not receive a refund of their Ticket under any circumstances.

In application of the measures set out in article 1218 of the French Civil Code, the obligations of the Organizer will be suspended in the case of an event of force majeure. It Is expressly agreed that the following events in particular are considered force majeure: pandemic, war, riot, fire, general strike, natural disaster, shortage of raw materials, transport strike, closure/cancellation of the Event decided by a competent authority holding the necessary police powers, even if the legal and judicial conditions for force majeure are not applicable.

9. SPECIFIC PERFORMANCE

Given the specific nature of the Services and the Organiser's indispensable expertise which is needed to fulfil its obligations under the terms of the GTC, the Parties expressly agree to waive the provisions of Articles 1221 and 1222 of the Civil Code.

10. HARDSHIP CLAUSE

With regard to the duration of the Services, the Customer and the Organiser agree to waive the provisions of article 1195 of the Civil Code.

11. LIABILITY

11.1 The Organizer cannot be held liable, in any case, for the non-performance or improper performance of the order due to the Customer, due to the unforeseeable and unavoidable act of a third party and/or due to force majeure as defined in the clause 8 of the GTC. Furthermore, the Customer is invited to watch his personal belongings at any time. The Organizer cannot be held liable in case of deterioration or theft and suggest to the Customers not to bring valuable belongings to the Event. The Organizer cannot be held liable in case of vandalism acts, voluntary destruction, abuses or theft committed by a Customer during the Event. The Customer shall be held liable for those voluntary acts.

11.2 For the delivery of the Ticket(s)

Unless there is a malfunction of the Website for which it is liable, the Organizer cannot be held responsible for anomalies that may occur during the ordering, processing, downloading or printing of a Ticket, which are attributable either to the Customer or to a third party to the service for unforeseen and insurmountable reasons, or due to a case of Force Majeure as set out In Article 8 of the GTC. Similarly, the Organizer cannot be held liable for any breakdowns or problems of a technical nature concerning the material, programmes and software or the internet network which may result in the suspension or cessation of the service. 

11.3 In the event where, at the time of the execution of the GTC, the Organizer is liable, in whatever form and for whatever reason, for any compensation and notably direct and Indirect compensation (Including immaterial damage), this compensation will be strictly limited to the amount of the concerned order.

12. PERSONAL DATA

12.1 DEFINITION

“Data Protection Laws": the legislation and regulations in force applicable to the processing of personal data and, in particular, Act No. 78-17 of January 6, 1978 on Data Processing, Data Files and Individual Liberties as amended and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 applicable as of May 25, 2018 (hereinafter the ‘RGPD’).

“Data": any information relating to an identified or identifiable natural person; an ‘identifiable natural person’ is deemed to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

12.2. The Organizer, acting as data controller within the meaning of European Regulation 2016/679 (RGPD), is required to process Customer Data for the purposes of processing and:

- A) The management and follow-up of the contractual or pre-contractual relationship (order processing, invoicing, management of unpaid invoices and litigation) ;

- B) Operation, development and management of customer/prospect databases (commercial prospecting for goods and services similar to those already ordered by the Customer, processing of requests to exercise rights, management of contact requests);

- C) To improve and personalize services to customers (statistics, satisfaction surveys, newsletter subscriptions);

- D) The transfer of personal data to partners in the context of a business relationship (transfers), commercial prospecting for goods and services not similar to those already ordered by the Customer, and the sending of newsletters;

- E) Compliance with legal obligations.

The legal basis for the processing of Data, the purpose of which falls within the above-mentioned categories, is :

- For category A): the performance of a contract or the execution of pre-contractual measures taken at the Customer's request.

- For categories B) and C): the legitimate interest that these categories represent for the Organizer.

- For category D): the Customer's consent. It may be withdrawn at any time thereafter.

- For categories C) and E): compliance with legal and/or contractual obligations.

The categories of Data processed in this context are Identification Data (such as surname, first name, date of birth), Contact Data (such as postal address, e-mail address, telephone number), Economic and Financial Data (such as means of payment and bank details).

The recipients of the Data are the relevant departments of the Organizer and certain service providers (other entities of the GL events group, IT service providers). Some of these recipients may be located outside the European Union. Where necessary, appropriate safeguards have been taken, in particular through the implementation of standard data protection clauses adopted by the European Commission.

The Organizer keeps the Data for the time necessary for the operations for which they were collected, in accordance with the aforementioned Regulation 2016/679, for the time necessary to fulfill legal obligations and/or, when the Organizer carries out commercial prospecting on the basis of its legitimate interest, for a maximum period of three years from the last effective contact with the prospect/customer unless exceptions are justified by a particular context.

In accordance with French Law no. 78-17 of January 6, 1978 on Data Processing, Data Files and Individual Liberties, as amended, and European Regulation 2016/679 (RGPD), Customers may exercise their rights, and in particular their right to access, rectify and object to the processing of their Data. To exercise this right, the Customer may write to the Organizer at the following address: GL events - Direction Juridique / DPO - 59 quai Rambaud, 69002 Lyon or by e-mail at: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Customer may lodge a complaint with the CNIL.

12.3 All information about the processing of personal data carried out by the Organizer are in the Organizer’s Privacy Policy accessible on the Website.

13. INTELLECTUAL PROPERTY

The Organiser is the sole owner or licensee of all the intellectual property rights present on the Website and in particular of the rights of use, display, operation, reproduction, representation, adaptation, translation relating to any item which forms part of the Website, including the graphic charters, titles, forms, plans of the Website, texts, articles, analyses and literature, documentation, photographs, images, videos or any other informational and/or downloadable contents, as well as the trademarks and logos put on line by the Organiser. The Website as well as its content (with content meaning any information, details and/or versions, whatever the format, intended to be broadcast on the Website) is protected by French law on copyright and related rights (articles L.122-4 and subsequent of the Intellectual Property Code), which prohibit the total or partial reproduction, without the consent of the Organiser, of these various constituent items. The Customer therefore undertakes to observe the copyright, trademark rights and rights of the database producer, the Customer acknowledging that the databases created by the Organiser are its exclusive property or licence. The Organiser only grants the Customer a simple right of private, non-collective and non-exclusive use of all the content published on the Website, as well as authorisation to reproduce it in digital form on any computer used to visit the Website for the purpose of viewing the pages opened by the Customer's browser software. The Customer is not entitled to transfer or assign the information obtained from the Website and undertakes not to create any work which is based on the content of the Website. The Website and its components constitute a work which is protected under intellectual property law. Any representation, reproduction, modification, transmission, translation or more generally any use of the Website and its technical or graphic components are strictly prohibited without the prior authorisation of the Organiser. The provision of the Products and/or Services via the Website by the Organiser does not imply any assignment or granting of any intellectual property rights, except for the right of the Customer to use the services provided by the Organiser online via the Website, within the limits of the GTC. Any breach of this clause shall be considered an act of infringement and may result in civil and/or criminal proceedings in accordance with the law. The use of hypertext links to and from the Website is also subject to the prior and express authorisation of the Organiser, with the Customer being able to obtain authorisation by email from the Organiser.

Photographs - Films : It is strictly forbidden to make any kind of audio or visual recordings of the Events, for commercial purposes, without the prior agreement of the Organizer. These prohibitions do not apply to photographers accredited by the Organizer.

14. PERMISSION TO RECORD A PERSONAL IMAGE

By entering the Event, the Customer accepts that during his/her participation, his/her image, name, surname and/or voice and/or words (together or separately) may be recorded and rendered in various forms by the Organiser and/or any person authorised by them to reproduce and represent the recordings thus made, without limit as to quantity, whether in full or in part, on any internal, institutional and/or advertising format relating to the Event, for a period of 5 (five) years after the end of the Event. This means that any recordings which are made and freely selected must be reproduced in this manner alone, with any other use of the said recordings being subject to the Customer’s prior written and express agreement. This authorisation is on a free of charge basis only, without it being possible for the Customer’s image to be used in return for any financial consideration. The Customer therefore foregoes any recompense on this basis, along with all usage rights in respect of any advertising campaigns that may be undertaken by the Event's partners.

15. GOVERNING LAW AND DISPUTE RESOLUTION

The GTC and every order of Services between the Customer and the Organizer are governed by the laws of France.

15.1 For professional Customer

Any dispute arising between the professional Customer and the Organizer out of or in connection in particular with the construction, and/or validity, and/or performance/non-performance, and/or termination of the GTC shall be subject to the exclusive jurisdiction of the commercial courts of Lyon, even in the event of third-party proceedings or a plurality of defendants, including any dispute relating to the breach of the GTC or any commercial relationship that would be taken into consideration under the provisions of article L.442-1 of the French commercial code.

15.2 For consumer Customer

15.2.1 Prior mediation: In the event of a dispute between the consumer Customer and the Organizer, they will endeavor to resolve it amicably (the consumer Customer will send a written complaint to the Organizer). In the absence of an amicable agreement, or in the absence of a response from the Organizer within a reasonable period of one (1) month, the consumer Customer within the meaning of article L.133-4 of the French Consumer Code may, if a disagreement remains, refer the matter free of charge to the competent mediator registered on the list of mediators drawn up by the "Commission d'évaluation et de contrôle de la médiation de la consommation" in application of article L.615-1 of the French Consumer Code, namely : La Société Médiation Professionnelle www.mediateur-consommation-smp.fr

Alteritae 5 rue Salvaing 12000 Rodez

15.2.2 Competent jurisdiction: If no amicable solution is found, or if the consumer Customer chooses not to resort to mediation, any dispute relating to the interpretation, performance or termination of the GTC will be submitted to the competent French courts. In accordance with article R.631-3 of the French Consumer Code, the consumer Customer may choose to bring the matter before either one of the courts having territorial jurisdiction under the French Code of Civil Procedure, or the court of the place where he or she resided at the time the order was placed or at the time the harmful event occurred.